At MuscleD-IN Nutrition, we are deeply committed to protecting the privacy and personal information of every individual who visits our website, browses our products, or places an order with us. This Privacy Policy explains in clear and simple terms what information we collect, why we collect it, how we use it, and how we keep it safe.
By visiting muscledinnutrition.com and using our services, you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully so you are fully informed about how your data is handled when you interact with our brand.
1. Who We Are
MuscleD-IN Nutrition is a premium sports supplement brand based in Delhi, India. We sell a wide range of fitness and health products including whey protein, mass gainers, pre-workouts, BCAAs, multivitamins, fish oil, and wellness supplements through our official website muscledinnutrition.com.
Business Name: DB Traders Address: F6 Panchsheel Garden, Naveen Shahdara, Delhi – 110032 Phone / WhatsApp: 93540-61669 Email: dbtraders2019@gmail.com FSSAI No.: 13324004000058
If you have any questions or concerns regarding your privacy or this policy, you can reach out to us directly at the contact details above.
2. What Information We Collect
When you visit our website or place an order, we may collect the following types of information:
Personal Information You Provide Directly
- Full name
- Email address
- Phone number
- Delivery address, city, state, and pincode
- Payment-related details (processed securely through our payment partners — we do not store your card or UPI details on our servers)
- Any messages or queries you send us via contact forms, email, or WhatsApp
Information Collected Automatically
- IP address and browser type
- Pages visited on our website and time spent on each page
- Device type (mobile, desktop, tablet)
- Referring website or source through which you found us
- Cookies and similar tracking technologies
Order & Transaction Information
- Products ordered, order value, and order history
- Shipping and delivery details
- Return, refund, or exchange requests raised by you
We only collect information that is genuinely necessary to provide you with a smooth shopping experience and to improve our services.
3. How We Use Your Information
The information we collect is used for the following purposes:
To Process & Fulfil Your Orders — Your name, address, phone number, and payment information are used to confirm, process, pack, and deliver your supplement orders to you accurately and on time.
To Communicate With You — We use your email and phone number to send order confirmations, dispatch notifications, tracking details, and delivery updates. We may also contact you for return, refund, or exchange requests.
To Improve Our Website & Products — Anonymous and aggregated browsing data helps us understand how customers interact with our website, which products are popular, and where we can improve the overall shopping experience.
To Send Promotional Communications — With your consent, we may occasionally send you information about new product launches, special offers, discounts, or fitness tips via email or WhatsApp. You can opt out of these communications at any time by contacting us or clicking the unsubscribe link in our emails.
To Prevent Fraud & Ensure Security — We may use your information to detect and prevent fraudulent transactions, unauthorised access, and misuse of our platform.
To Comply With Legal Obligations — In certain situations, we may be required to share your information with regulatory or legal authorities if mandated by applicable Indian law.
4. Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your browser — to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our website.
Types of cookies we use:
Essential Cookies — Required for the website to function properly. These include session cookies that keep you logged in and remember your cart contents.
Analytics Cookies — Used to understand how visitors navigate our website. This data is anonymous and helps us improve our site performance and user experience.
Marketing Cookies — Used to show you relevant advertisements and promotions based on your browsing behaviour on our website and across the web.
You can control or disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of our website.
5. How We Share Your Information
MuscleD-IN Nutrition does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We only share your information in the following limited situations:
With Logistics & Courier Partners — Your name, phone number, and delivery address are shared with our courier and logistics partners solely for the purpose of delivering your order to you.
With Payment Gateways — Your payment information is processed securely through trusted third-party payment gateways. We do not store or have access to your complete card, UPI, or net banking details.
With Technology Service Providers — We work with trusted third-party service providers for website hosting, analytics, email communication, and customer support. These providers are only given access to the information necessary to perform their specific tasks on our behalf and are not permitted to use it for any other purpose.
With Legal Authorities — If required by law, court order, or government regulation, we may disclose your personal information to the appropriate authorities. We will notify you of such requests wherever legally permitted to do so.
6. Data Security
We take the security of your personal information seriously. MuscleD-IN Nutrition uses industry-standard security practices to protect your data from unauthorised access, alteration, disclosure, or loss. Our website uses SSL (Secure Socket Layer) encryption to ensure that any information you submit is transmitted securely.
While we take every reasonable precaution to protect your data, please understand that no method of data transmission or storage over the internet is 100% secure. In the unlikely event of a data breach, we will notify affected users as required by applicable law.
We encourage you to keep your account credentials confidential and to log out after each session, especially when using shared or public devices.
7. Data Retention
We retain your personal information only for as long as it is necessary to fulfil the purposes described in this policy, or as required by law. Order-related information may be retained for accounting, tax, and legal compliance purposes for a period as mandated by applicable Indian regulations.
If you would like us to delete your personal data, please contact us at dbtraders2019@gmail.com and we will process your request in accordance with applicable law.
8. Your Rights as a User
As a user of muscledinnutrition.com, you have the following rights regarding your personal data:
Right to Access — You can request a copy of the personal information we hold about you at any time.
Right to Correction — If any of your personal information is inaccurate or incomplete, you can ask us to update it.
Right to Deletion — You can request that we delete your personal data from our records, subject to any legal obligations we may have to retain it.
Right to Opt Out — You can opt out of receiving promotional emails or WhatsApp messages from us at any time by contacting us directly.
Right to Raise a Complaint — If you believe your privacy rights have been violated, you have the right to raise a complaint with us directly or with the relevant data protection authority in India.
To exercise any of these rights, please contact us at dbtraders2019@gmail.com or call us at 93540-61669.
9. Third-Party Links
Our website may contain links to third-party websites, social media platforms such as Instagram and Facebook, or partner pages. Please note that once you leave muscledinnutrition.com and visit a third-party website, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external websites you visit, as we have no control over their content or data practices.
10. Children's Privacy
MuscleD-IN Nutrition's products and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at dbtraders2019@gmail.com and we will take steps to delete that information from our records.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us. We are happy to help.
Phone / WhatsApp: 93540-61669 Email: dbtraders2019@gmail.com Address: DB Traders, F6 Panchsheel Garden, Naveen Shahdara, Delhi – 110032 Website: muscledinnutrition.com
Our support team is available Monday to Saturday, 10:00 AM – 8:00 PM IST.
